This session will consider ways in which the processes of your organisation may be compared with similar ones in other organisations. It will consider the following:

• Internal – comparing similar operations within your own organisation.
• Competitive – comparing with the best of your direct competitors
• Functional – comparing with companies with similar processes in the same function outside your industry.
• Generic process – comparing work processes with others who have innovative, exemplar work processes.

Cooke Associates offers a service in designing benchmarking processes.