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ABOUT COOKE ASSOCIATES SPORTS ENGINEERING MANAGEMENT DEVELOPMENT PUBLICATIONS Contact Cooke Associates search the site:         Conflict Management Manufacturing leaders' programme The course summarised on these pages was developed by Alison Cooke from one that she was originally involved with delivering as part of Cambridge University's Manufacturing Leaders' Programme. Conflict and negotiation are vital to the long-term growth and health of any organisation and its employees. During this session participants will: Define conflict Explore causes and benefits of conflict Consider best practice for conflict management Identify relevant personal communication skills Devise personal development plans for conflict management using case-based analysis.